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Claims

Our broad risk appetite, generous global capacity and exceptional staff with local experience and authority give us the edge in finding solutions to complex insurance risks. 

Consistent and pragmatic

A sensible and commercial approach to claims based on practical, not theoretical, considerations.

Visible, approachable and responsive

The Liberty advantage: accessible claims staff empowered to make decisions, real client and broker relationships, and specialist knowledge of the business and its risks.

No unpleasant surprises

We believe that communicating early and working together with our brokers and clients is to everyone’s advantage.

We believe that insurers exist to pay valid claims. That’s why our claims team is an integral part Liberty’s business. Where appropriate, we meet with brokers and clients from the outset, and not only when a loss occurs.

Our claims people work with our underwriters and engineers, bringing a unified approach to customer service. The claims team boasts specialist skills, including financial and legal training, and each member of the team has been selected for their wealth of experience gained locally and internationally, as well as their technical, communication and negotiation skills.

Our team collectively has more than 300 years of claims experience – and it shows in the way we do business. We take a pragmatic, realistic approach to claim resolution: where a claim is to be paid, we pay quickly; where we have supporting evidence to defend a claim, we are not afraid to do so.

All claims are managed efficiently and with the minimum of fuss: we aim to make well-informed decisions, mitigate losses, deliver high-quality defences, and settle claims in a reasonable time frame.
 

Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631
Angus Kench - Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631
James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974
Denise Pong - Professional & Financial Risks Claims Manager - North Asia

Denise Pong

Professional & Financial Risks Claims Manager - North Asia
T: +852 3655 2686
Robert Mercer - Vice President, Professional & Financial Risks, Surety & Global Financial Risks Claims - Asia Pacific

Robert Mercer

Vice President, Professional & Financial Risks, Surety & Global Financial Risks Claims - Asia Pacific
T: +61 2 8047 3317
Angus Kench - Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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