Claims

Claims

Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.

At Liberty the claims team is an integral - and integrated- part of our business.

Insurance cover is only as strong as the response it provides.

As a highly specialised claims team, we are driven to find unique solutions.

No matter what business a client is in, or how complicated their situation, we break down complexity:

  • We listen
  • We deal with each claim individually
  • We strive to understand exactly what’s needed
  • We seek to resolve the claim as fairly as possible
  • With Liberty, you’ll form relationships with a fully integrated, stable team of underwriters, risk engineers and claims specialists. We thrive on handling claims of all types – including large, complex losses – with the passion, local authority and market-leading experience needed to drive solutions that make a genuine difference.

Report a Claim

Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.

 

Once a claim is progressing, we generally assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.

Fast Track Claims

Whether your claim is complex or straightforward, our goal is to always settle as quickly as possible. That’s why we developed a service called Fast Track Claims.

 

Fast Track is a commitment to assessing claims less than $25k in one working day, aiming to have them settled within the week. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.

The Reward for Being Exceptional

We are constantly awarded for our work in claims. Some recent achievements include:

  • Rated ‘best in class’ for claims in four product lines in 2017 and 2018 J.P Morgan Taylor Fry General Insurance Barometer: Commercial Property, Marine, Public and Product Liability, and Professional Indemnity.
  • In 2018 the National Insurance Brokers of Australia survey ranked Liberty 2nd in all three award categories – General Insurer of the Year, Best Broker Experience and Most Trusted Brand. This is Australia’s largest annual survey of insurance brokers.
  • Finalist in the 2018 Mansfield claims awards for Corporate Property and Casualty.
  • Finalist in the 2018 Insurance Business Australia awards for General Insurer Claims Team of the Year.

Meet Our Claims Team

Claims
Angus Kench - Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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Denise Pong - Professional & Financial Risks Claims Manager - North Asia

Denise Pong

Professional & Financial Risks Claims Manager - North Asia
T: +852 3655 2686

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James Paul - Senior Claims Specialist, Crisis Management & Energy Property Construction

James Paul

Senior Claims Specialist, Crisis Management & Energy Property Construction
T: +61 2 8298 5974

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Jonathan O'Riordan - Claims Recovery Manager, Asia Pacific

Jonathan O'Riordan

Claims Recovery Manager, Asia Pacific
T: +61 2 8298 5894

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Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

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Nathan McLellan - Vice President, First Party Claims, Asia Pacific

Nathan McLellan

Vice President, First Party Claims, Asia Pacific
T: +61 2 8298 5944

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Penny Chua - Senior Claims Specialist, Marine

Penny Chua

Senior Claims Specialist, Marine
T: +65 6622 9201

Email

Robert Mercer - Vice President, Professional, Financial and Surety Claims, Asia Pacific

Robert Mercer

Vice President, Professional, Financial and Surety Claims, Asia Pacific
T: +61 2 8047 3317

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