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Claims

Our broad risk appetite, generous global capacity and exceptional staff with local experience and authority give us the edge in finding solutions to complex insurance risks. 

Consistent and pragmatic

A sensible and commercial approach to claims based on practical, not theoretical, considerations.

Visible, approachable and responsive

The LIU advantage: accessible claims staff empowered to make decisions, real client and broker relationships, and specialist knowledge of the business and its risks.

No unpleasant surprises

We believe that communicating early and working together with our brokers and clients is to everyone’s advantage.

Claims

We believe that insurers exist to pay valid claims. That’s why our claims team is an integral part LIU’s business. Where appropriate, we meet with brokers and clients from the outset, and not only when a loss occurs.

Our claims people work with our underwriters and engineers, bringing a unified approach to customer service. The claims team boasts specialist skills, including financial and legal training, and each member of the team has been selected for their wealth of experience gained locally and internationally, as well as their technical, communication and negotiation skills.

Our team collectively has more than 300 years of claims experience – and it shows in the way we do business. We take a pragmatic, realistic approach to claim resolution: where a claim is to be paid, we pay quickly; where we have supporting evidence to defend a claim, we are not afraid to do so.

All claims are managed efficiently and with the minimum of fuss: we aim to make well-informed decisions, mitigate losses, deliver high-quality defences, and settle claims in a reasonable time frame.
 

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Kenneth Wan
Casualty Claims Manager, North Asia
T: +852 3655 2631
Angus Kench
Angus Kench
Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Full bio
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Kenneth Wan
Casualty Claims Manager, North Asia
T: +852 3655 2631
sorry, a picture is not available
James Paul
Senior Claims Specialist, Energy Property Construction
T: +61 2 8298 5974
Full bio
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James Paul
Senior Claims Specialist, Energy Property Construction
T: +61 2 8298 5974
Full bio
Robert Mercer
Robert Mercer
Assistant Vice President Claims - Professional & Financial Risks and Surety, Asia Pacific
T: +61 2 8047 3317
Full bio
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Denise Pong
Professional & Financial Risks Claims Manager - North Asia
T: +852 3655 2686
Full bio
Angus Kench
Angus Kench
Vice President Claims - Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975
Full bio

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