Liberty's Crisis Management provides a world-class recall and response product that can be tailored to the individual needs of your organisation.
Our Crisis Management Team are highly experienced claims staff and crisis consultants on the ground in Hong Kong, and that is a key element of our service to you and your client's organisation.
It means we can respond quickly and effectively to minimise the impact on your client's brand and operations.
Consumers need to know that the products they purchase are safe and reliable.
Contamination in products continues to create havoc for consumers and businesses around the globe. Whether the contamination is accidental or a result of product tampering, our coverage protects all aspects of the food, beverage and cosmetics industries.
Working with specialist loss control and loss mitigation consultants, before, during and after a crisis, Liberty has unparalleled underwriting expertise and individually tailored solutions.
Covered Losses include:
Our Target Market includes businesses of all sizes who are involved in growing, manufacturing, importing, exporting, wholesaling, distributing and retailers of food, beverage, cosmetics and pharmaceutical products.
PRplus is Liberty’s Product Recall policy. It covers consumer and commercial durable products including:
The financial impact of product recall can be highly damaging. In most cases Product Recall is excluded under Products Liability policies and there is little, if any, cover for a client's loss.
Liberty’s Product Recall cover can offer broader protection than the traditional wording and standard covers as it can be varied to meet the needs of your organisation including additional cover set to limits that match your exposures.
Kidnap incidents happen all over the world and the list of high-risk countries is constantly changing. In addition to the danger and stress suffered by the victim, the financial and reputational impact to a company of a kidnap incident can be enormous and it is essential it is handled correctly.
Liberty offers a comprehensive solution, encompassing risk mitigation, incident response and financial cover. It enables your client to reduce their exposure to kidnap risk and minimise the impact of any incident on staff and operations.
Liberty offers access to specialist response consultants and meets all their fees and expenses following an Insured Event. The consultants act independently and their priority is the life of the hostage.
They aim to secure the victim's safe release with minimum disruption and financial loss to the family or company, and also to reduce the likelihood of the client being targeted again.
To help clients and brokers keep in touch with the latest product recall trends, Liberty publishes a regular newsletter, Recall Monitor, that lists the latest recall incidents, their cause and location.
If you would like to subscribe to this newsletter, please click here.
In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the Crisis Centre Hotline has been contacted, you should contact one of the Liberty representatives to report the incident.
Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.
Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.
The WorldAware Crisis Centre Hotline is staffed by multilingual personnel covering most major languages, and is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.
General Crisis Centre: +44 203 291 2302
Hong Kong: +852 5808 4904
You can call the Crisis Centre Hotline if an incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.
Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.
Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.
If, Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.
During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.
After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.
A deployment decision will be based on the nature and geographical location of the incident.
Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis.